• Customer Service includes introduction to customer service, communication skills, customer analysis – knowing your customer, calming upset customers, telephone customer service, internet customer service, time management, and stress management strategies.
• Business Etiquette includes introduction to business etiquette, greeting and introductions, meeting and board room protocol, business ethics, entertaining etiquette, telephone etiquette, internet and e-mail etiquette, business attire and professionalism, disability etiquette, and multi-cultural challengers.
• Business Communication includes introduction to business communication, structuring business communication, developing a business writing style, types of business writing, writing for special circumstances, developing oral communication skills, doing business on the telephone, non-verbal communication, developing effective presentation skills, and conflict and disagreement in business communication.

Registration Information:

• Cost: $225 per class includes textbook and exam voucher
• Location: all classes are offered at the WCCC South Campus in Kings Mills
• Class schedule: each class meets from 10:00 a.m.-2:00 p.m. or from 5:30-9:30 p.m. on the dates shown in the schedule below
• Each class meets for a total of 16 hours
• Discounts do not apply
• For additional details contact the program coordinator: Donna Cox, 513.932.8145 ext. 4012, or Donna.Cox@mywccc.org.